Help

Help | Frequently Asked Questions

Will I get a free update after purchasing the script?
Yes, you will get all the updates of that version completely free of charge via email, for example, updating from Smart Camera View 2.85 to Smart Camera View 2.92.  Usually 15-20 such updates are released over a year or so, until the script is judged to have reached its polish limit, and needs a major change to continue development. With big version upgrades, for example, updating from Smart Camera View 2 to Smart Camera View 3, you will have to purchase new, however you will also receive a big discount coupon as a thank you for using the script.

Why do I only receive “updates 3.02” and “update 3.05”, where are the versions in between?
They are daily builds, and are only released to a small group of test volunteers of about 20 people. Unfortunately, there is currently no way to subscribe to this group, but I will consider making it possible for users to subscribe in the future.

Why am I not receiving script updates?
Please check all mailboxes, including “Spam” for update mail. Alos, when making a purchase, there will be a small check box asking if you want to receive script updates via email or not, and you may accidentally uncheck it, or it doesn’t show up when you make a purchase. If you want to receive free script updates, please use the email you used to make your purchase to fill out this form. Sign up for updates >

Is there any other form of payment?
Although many customer have asking for this, unfortunately we do not currently support any other form of payment other than Paypal or transfer directly by bank account in Vietnam. More payment gateways may be added in the future.

Can I get a refund if the script doesn’t work as expected?
Yes, I will give 100% refund to the user, if the script cannot work as expected (eg bugs, crashes or compatibility issues). Normally, I will offer temporary solutions to assist users to fix the problem, and release an official patch later, however, if I can’t come up with a solution for the time being, I will refund the user’s money with a sincere apology.

Can I request to add new features to the script?
Yes. I take your feedback very seriously and sincerely. Customer-requested features will be available in the Upcoming section on the product’s home page. You can contribute to this item by contacting with. Contact me >